Service Delivery

How Our Services Work

All our tech support services are delivered remotely through digital communication channels. Here's what you can expect:

Service Delivery Methods

Quick Chat Support

• Delivered via live chat or messaging platform
• Instant responses during active hours
• Typically resolves within 15-30 minutes

Voice Call Support

• Scheduled or instant voice call via phone or VoIP
• Direct one-on-one conversation
• Typically 30-60 minutes depending on complexity

Video Call Support

• Conducted via video conferencing (Google Meet, Zoom, etc.)
• Screen sharing available for detailed guidance
• Typically 45-90 minutes for complex issues

Service Hours

Our support is available during the following hours (IST - Indian Standard Time):

• Monday - Saturday: 10:00 AM - 8:00 PM IST
• Sunday: Limited availability (by appointment)

Response Times

• Chat Support: Usually within 5-10 minutes during active hours
• Email Inquiries: Within 24 hours
• Scheduled Sessions: At the agreed-upon time

What You Need

To ensure smooth service delivery, please have the following ready:

• Stable internet connection
• Device(s) you need help with
• Any relevant error messages or screenshots
• A quiet environment (for voice/video calls)

Contact Us

For questions about service delivery:

• 📧 [email protected]